Delivery & Returns

To all our lovely customers - A note about deliveries.

With all that has been happening in the world lately, we know just how much joy a parcel in the mail can bring.

Currently, delays in the postal system mean that shipping times have been delayed. We expect that some parcels may take up to two weeks to be received. We thank you for your continued support and for your patience during these challenging times. Stay safe and well.

During the COVID-19 situation, Nest Homewares & Gifts is offering a free personalised delivery service to our local customers. Please see our postcode list for eligibility.

Shipping

We ship Australia wide using a combination of couriers and Australia Post to ensure the best service possible.

Standard Shipping Rates

Greeting Cards Only (excluding Packs): Free!

Standard shipping rates are:

Orders up to $40: $8.95
Orders over $40: Free!

 

Express Post Shipping Rates (using Australia Post)

Shipping rates are:
All orders: $10.95

 

How long will it take for my order to arrive?

All orders will be processed and confirmed via e-mail once payment has been successfully made. Please ensure all details on your confirmation e-mail and are correct and notify us if there is any error as soon as possible. We are unable to correct errors in your shipping address once orders have been sent, so please double check that you have entered your address correctly. Redelivery costs might incur.

Once we receive your order, it will usually be despatched within 1-2 days. Standard deliveries will then take 2-6 days. Express post deliveries will be faster than standard Australia Post delivery. We will endeavor to have all Express Post orders out on the same day that you ordered (if ordered prior to 2pm Brisbane time).

While we endeavour to deliver goods to your nominated address within the time frames indicated, we cannot guarantee delivery times particularly during busy promotional and sale periods where some order dispatches may be delayed due to the additional volume. Dispatch of orders may also be delayed where payment or address information requires verification or correction prior to dispatch.

Tracking

All parcels are given a tracking number which will be emailed to you once your parcel has been shipped. This allows you to track the progress of your delivery at all times.

Please keep in mind that all of our items are pre-authorised as “Authority to Leave”. If no one is home to accept the delivery, the courier will leave your parcel at a secure location. If this is not possible, the courier will leave a calling card explaining how to pick up or arrange re-delivery. Simply follow the instructions on the card to arrange a re-delivery.

Where possible, we recommend you have your purchases delivered to your workplace address.

Returns & Exchanges

We understand that shopping online can be tricky, so should you change your mind about a purchase you have made with us, you have the option of returning the item within 14 days of having received it. You can opt for a store credit or a full refund. Please note that the cost of delivery will not be refunded.

We will require the item to be unused, unwashed and in its original packaging for these returns.

To return an item, please email shop@nesthomewares.com with your order number to let us know of your return, then post your items back (at your expense) to:

Nest Homewares & Gifts
Shop 11
841 Moggill Road
Kenmore QLD 4069

 

Please note that any parcels sent to Nest Homewares & Gifts are the responsibility of the customer until they are received by us. We recommend using a postal tracking service.

Faulty or Incorrect Items

Please contact us via email at shop@nesthomewares.com if you receive an item that is faulty or incorrect and we will assist you.

Our Commitment to You

The one downside to having immaculate taste is that others might cotton on and want what you're having (When Harry Met Sally, anyone?).

In the event that an item you purchased sells out on the shop floor before your order is processed, we will provide an immediate refund.