We collect personal information in the normal course of providing services for our customers. These services include:
- Accepting customer orders
- Processing online purchases and payments
- Registering an online account
- Maintaining client books
- Customer service lines
- Processing credit card purchases
- Processing cheque purchases
- Issuing tax invoices
- Accepting gift voucher purchases
- Recording customer accident details
- Processing cash refunds
Under these circumstances, customers provide us with personal information such as their name, address, phone number, credit card details, and email particulars, etc.
We collect the following information that you may be unaware of:
- the name of the domain from which you access the internet;
- the date and time you access our site;
- and the internet address of the website from which you linked directly to our site
WHY WE COLLECT THE INFORMATION?
We use the information to assist in providing you with relevant consumer information, notify you of products and special offers that may be of interest to you. We also use this to service your requirements and plan product development, We assure you that all information collected will be safely and securely stored. We may also provide value-added services and offers.
We value our customers and do not share your information with any other organisations other than related corporations and those third parties directly related with the above activities (i.e. mailing houses, data bureaus, email providers, and research companies). When we share any such information with these third parties we have strict confidentiality agreements in place, prohibiting any use of this information other than the task for which we are engaging them.
We may share some of the personal information we collect with our related corporations and service providers, contractors who help us provide services, or trading partners. Where applicable information is shared with third parties or trading partners we have strict confidentiality agreements in place, prohibiting any use of this information other than the purpose for which it was provided. We may be required by law to disclose the information collected from you. In such circumstances, only information that we are required to disclose as a matter of law would be provided. Your information may also be used for the purpose of introducing other products that we believe might be of interest to you. If you do not wish to receive such communications you may opt out by selecting the "opt out" options available on our website.
WEBSITE AND CREDIT CARD SECURITY
We take website and credit card security extremely seriously and always endeavour to provide a secure, safe platform from which to conduct online transactions.
Icecube Investments Pty Ltd (trading as Nest Homewares & Gifts) (www.nesthomewares.com) use the industry standard Secure Sockets Layer (SSL) protocol, which encrypts your information as it is transmitted over the internet. This encryption scrambles details such as credit card numbers, billing details, and delivery addresses so that other computers are unable to decipher the information, ensuring your privacy and security.
LINKING TO THIRD-PARTY WEBSITES
When you click on links and banners on our site that take you to third-party websites, you will be subject to that third-party's privacy policies. While we support the protection of privacy on the Internet, Nest Homewares & Gifts cannot be held responsible for the actions of any third-party web sites.
ACCESSING YOUR ONLINE INFORMATION
Personal information provided by you online can be viewed and changed if the information provided is incorrect or out of date.
We understand the importance of your information and we treat it as strictly confidential.
We have appropriate physical, electronic and managerial procedures in place to safeguard and secure the information we collect to prevent unauthorised access or disclosure, maintain data accuracy, and ensure the appropriate use of information.
While information is sought from you for the sole purpose of improving our service levels, you have the right to either refuse to provide details about yourself or remain anonymous. Of course, some of our services can only be provided if we have certain information.
If you are not completely satisfied with anything set out in this Statement, you are entitled to either query this practice or lodge a complaint with
Nest Homewares & Gifts
Shop 11, 841 Moggill Road, Kenmore, QLD, 4069
Ph: +61 (07) 3878 4755
All such enquiries or complaints will be handled with impartiality and discretion.